These terms govern CertaPro Painters of Rock Hill Customer Messaging, the text message program operated by Cascade Painting, LLC, doing business as CertaPro Painters of Rock Hill, Ft. Mill & SW Charlotte ("we," "us," or "our"). By opting in, you agree to these terms.
Read them together with our Privacy Policy.
Program and operator
Program name: CertaPro Painters of Rock Hill Customer Messaging.
Program operator:
Cascade Painting, LLC
d/b/a CertaPro Painters of Rock Hill, Ft. Mill & SW Charlotte
1651 Katy Ln, Fort Mill, SC 29708
Phone: (800) 462-3782
Email: [email protected]
Messages are sent from: [SMS SENDING NUMBER]. Save this number so you recognize our texts. Messages you send to this number reach our team.
Types of messages you may receive
There are two separate categories, and you choose them independently when you opt in.
| Category | Examples |
|---|---|
| Service and transactional | Confirming your estimate request, scheduling and reminding you of estimate visits, sending crew arrival windows and job-status updates, following up on a written estimate, invoice and payment reminders, and replies to questions you text us. |
| Marketing and promotional | Seasonal painting offers, promotions, exterior-season reminders, and repaint or maintenance suggestions. |
You may receive service and transactional messages without receiving marketing messages. You will not receive marketing messages unless you separately consented to them.
How to opt in
- Online form. Enter your mobile number and check the applicable consent box on our estimate request page at primelinepaintingllc.com/opt-in. Both consent checkboxes are unchecked by default and neither is required to submit the form.
- In person or by phone. Give verbal consent to a member of our team during a call or an on-site estimate. We record the date, time, and wording of the disclosure read to you.
- By replying to us. Text START to [SMS SENDING NUMBER] to resume messages after previously opting out.
After you opt in, you will receive a confirmation message identifying our program and including HELP and STOP instructions.
Eligibility
- You must be at least 18 years old to opt in.
- This program is available only to mobile numbers issued by carriers in the United States. We do not send messages to numbers outside the United States.
- You must be the account holder for the mobile number you provide, or have the account holder's permission to enroll it. Do not enroll a number that is not yours.
Consent is not a condition of purchase
Your consent to receive marketing or promotional text messages is not a condition of purchasing any goods or services from us. You can request and receive an estimate, hire us, and have work completed without agreeing to marketing messages. If you decline text messaging entirely, we will reach you by phone or email instead.
Message frequency
Message frequency varies. Service and transactional message volume depends on your project — an active job typically generates several messages a week, while an inactive account may generate none. If you opted in to marketing messages, expect no more than about four per month. Conversational replies you send us are answered as needed.
Cost
We do not charge for this program. Message and data rates may apply. Standard message and data rates from your wireless carrier apply to every message you send or receive, according to your plan. Check with your carrier if you are unsure what your plan covers.
Getting help
Reply HELP to any message from us and you will receive a reply identifying our program with our phone number and support contact. You can also call (800) 462-3782 or email [email protected] for help with the messaging program.
How to stop messages
Reply STOP to any message from us to cancel. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.
After you send one of these keywords, you will receive a single confirmation message acknowledging that you have been unsubscribed. That is the last message you will receive unless you opt in again.
Opt-out requests are processed immediately and in all cases within 24 hours. You may also opt out by calling (800) 462-3782 or emailing [email protected]. Opting out of text messages does not remove you from phone or email contact about active work; ask us and we will update those too.
To start receiving messages again, text START to our sending number or opt in again through our estimate request form.
If your number changes
Tell us right away if you change or give up your mobile number, or if it is reassigned to someone else. Notify us by replying STOP, by calling (800) 462-3782, or by emailing [email protected]. You agree to indemnify us for messages sent to a number you gave us but no longer control if you did not notify us of the change. If you receive our messages and did not sign up, reply STOP and we will remove the number.
Carriers and delivery
This program is supported by major U.S. wireless carriers, including AT&T, Verizon Wireless, T-Mobile, US Cellular, Boost Mobile, Cricket Wireless, Metro by T-Mobile, Google Fi, Consumer Cellular, Mint Mobile, and most regional and prepaid carriers.
Carriers are not liable for delayed or undelivered messages. Neither we nor the wireless carriers guarantee that messages will be delivered, delivered on time, or free of error. Delivery depends on factors outside our control, including your device, coverage, and carrier filtering. We are not liable for delayed or undelivered messages.
Your information
Information you send us by text is handled as described in our Privacy Policy. Please do not send payment card numbers, Social Security numbers, or other sensitive information by text.
No mobile information will be sold, rented, or shared with third parties or affiliates for marketing or promotional purposes. This includes your mobile phone number and all text messaging opt-in data and consent records.
Text messaging originator opt-in data and consent are never shared with any third party for any purpose other than delivering the messages you asked to receive. Service providers that help us send messages may access only what is required to deliver them, and are contractually barred from using or disclosing that information for any other purpose.
Governing law and venue
These terms are governed by the laws of the State of South Carolina, without regard to its conflict-of-law rules. Any dispute arising out of or relating to this messaging program will be brought exclusively in the state or federal courts located in York County, South Carolina, and you consent to the jurisdiction of those courts.
Changes to these terms
We may update these terms. When we do, we will post the revised version on this page and update the effective date shown at the top. Material changes to the program will be described clearly, and where required we will notify enrolled participants by text. Continuing to participate after a change means you accept the updated terms. These terms were last updated on July 31, 2026.
Contact us
Cascade Painting, LLC
d/b/a CertaPro Painters of Rock Hill, Ft. Mill & SW Charlotte
1651 Katy Ln, Fort Mill, SC 29708
Phone: (800) 462-3782
Email: [email protected]